Privacy Policy

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At New Horizon Education, we prioritize your privacy and are committed to protecting your personal information. This policy outlines our obligations and procedures for managing your personal data.

We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles guide how we collect, use, disclose, store, and protect your personal information.

For more information on the Australian Privacy Principles, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information refers to details or opinions that identify an individual. This includes names, addresses, email addresses, phone numbers, and other contact information.

We collect personal information through various methods such as interviews, phone calls, SMS, emails, our website www.newhorizoneducation.com.au, and from third parties. We do not guarantee the privacy policies of any third-party links found on our website.

We gather this information primarily to provide our services, share information with clients, and for marketing purposes. Your personal data may also be used for secondary purposes closely related to the primary purpose, in cases where you would reasonably expect such use. You can opt-out of our mailing and marketing lists at any time by contacting us.

When we collect your personal information, we will explain the purpose of collection and how we intend to use it.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes details about an individual's racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.

We only use sensitive information:

• For the primary purpose it was collected.
• For secondary purposes directly related to the primary purpose.
• With your consent or as required or authorized by law.

Third Parties

Where reasonable and practicable, we collect your personal information directly from you. However, we may also receive information from third parties. In such cases, we will take reasonable steps to inform you of the information provided by the third party.

Disclosure of Personal Information

Your personal information may be disclosed in the following circumstances:

• To third parties with your consent.
• As required or authorized by law.

Security of Personal Information

We store your personal information securely to protect it from misuse, loss, unauthorized access, modification, or disclosure.

When your personal information is no longer needed for its original purpose, we will take reasonable steps to destroy or de-identify it. However, we retain most personal information in client files for at least 7 years.

Access to Your Personal Information

You have the right to access the personal information we hold about you and to update or correct it, subject to certain exceptions. To access your personal information, please contact us in writing.

New Horizon Education does not charge a fee for access requests but may charge an administrative fee for providing copies of your personal information.

To protect your personal information, we may require identification before releasing the requested data.

Maintaining the Quality of Your Personal Information

It is important to us that your personal information is accurate and up to date. We will take reasonable steps to ensure your data is accurate, complete, and current. If you find that the information we hold is not up-to-date or is inaccurate, please inform us as soon as possible so we can correct our records.

Policy Updates

This policy may change from time to time and will be available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about our Privacy Policy, please contact us at:

New Horizon Education Services
admin@newhorizoneducation.com.au